Terms and



This website www.distillerydubai.com (“Website”) is owned and operated by LINCOLN INVESTMENT L.L.C, a Company Limited Liability Company incorporated under Dubai Economic Department Rules and Regulations, country United Arab Emirates.

Your access to the Website is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers contained below and elsewhere on the Website (collectively, “Terms and Conditions”). By using the Website, you will be deemed to have accepted these Terms and Conditions.

By accepting the Terms and Conditions, you will be entering into a binding agreement with the Company and its affiliates and subsidiaries ( “Distillery Restaurant” or “Restaurant”) for the use of this Website. The use of “we” or “us” refers to the Company, Lincoln investment LLC.

Use of the Website

The website allows you to access the reservation services of the Distillery Restaurant.

The website also provides marketing and promotional information about products, services and activities on offer by Distillery Restaurant.

The website and its content are made available for your personal, non-commercial use. The website should not be used for unlawful, immoral or illegal purposes or for any purpose other than those stated in the Terms and Conditions. The company reserves the right to deny access to the website to any user who violates the Terms and Conditions, the Privacy Policy, the Cookies Policy or at its sole discretion.

You must not engage in any conduct or do anything that would damage, impair or interfere with the operation or security of the website, the system hosting the website, or any of our computer systems.

You must be of sufficient legal age and capacity to make reservations for restaurant through the website. If you are a child or minor, you may only use the website and services available on the Website with the permission of your parent or guardian.

Intellectual Property

The website contains proprietary information, content and materials, including but not limited to text, graphics, images, photographs, videos, music, sound, icons, logos, designs, trade names, trade secrets, patents, trademarks, software codes and technologies (“Content”), that is owned by Lincoln Investment LLC and/or third parties and is protected by applicable intellectual property and other laws, including but not limited to copyright. No license is granted in respect of those intellectual property rights. Your use of the website does not grant, transfer to or confer upon you any right, title or interest in the Content.

By using the website, you agree to comply with all end user agreements and privacy policies of third parties, including but not limited and we hereby notify end users that we have modified the maps by incorporating number identifiers which cross refer to place names.

You agree that you will not use the Content in any way whatsoever except for use of the services available on the website in compliance with the Terms and Conditions. The website may only be used for personal and non-commercial purposes. You must not print, copy, modify, publish, reproduce, distribute, re-transmit, transfer, upload, download, store, display in public, sell, license, reverse engineer, decompile, or disassemble the Content without the prior written consent of Lincoln Investment LLC, save and except to the extent permitted by copyright laws and/or for the downloading and printing of the Content for personal record-keeping purposes only.

You must also not engage in any conduct that infringes, violates or misappropriates any intellectual property rights of Lincoln Investment LLC or any other party, and such infringement, violation or misappropriation shall amount to a breach of the Terms and Conditions. No permission or authorization is granted to you to use, or permit others to use the Company’s icons, site addresses, or any other means to hyperlink other Internet sites with any page in the website unless specifically permitted by the Company in writing.

You can send your comments, suggestions, ideas, or feedback concerning the Website or any of the services made available to you on the website or the Restaurant (“Feedback”). You agree that if you provide any Feedback to us, we will own all right, title and interest in and to the Feedback, even if such Feedback is provided in confidence. We will be entitled to use the Feedback without restriction. You irrevocably assign to us all right, title and interest in and to the Feedback and agree to provide us with any assistance we may require to document, amend and maintain our rights in the Feedback.


By using this Website to make reservations with the Restaurant, you agree to be bound by all of such Restaurant’s standard terms and conditions and by any other policies, terms and conditions that may apply.

By using this Website to make reservations, you hereby authorize the Restaurant and us to use your personal information including credit/ debit card information that you provide to us for the purpose of the reservation.

You may only make reservations through this Website for yourself and your guests. If you intend to book more than one (1) table at the Restaurant for the same period on behalf of one or more guests, you must contact the Restaurant directly to make the reservation. You are prohibited from using this Website for the purposes of reselling, posting, advertising or marketing reservations (whether online or otherwise) to third parties including online agents, third-party owned websites, or travel agents.

The Restaurant reserves the right to require detailed information to confirm the reservation ( e.g. name, email address, telephone number, pre-payment ). The Restaurant has the absolute discretion to refuse to confirm the reservation if the identity does not match with the person mentioned in your reservation. We reserve the right to cancel or modify at our sole discretion any reservations that have been made in breach of the Terms and Conditions or for false, fraudulent or unauthorized purposes.

Group Booking Policy

When you want to celebrate a special event or reserve for a group larger then 8 persons the reservation has to be made by contacting the Restaurant.

Depending on the group booking requirements the below may apply:

– Groups between 8-15 persons will be requested to have a set menu for a smooth flow of service and an advance payment of 25% to secure the booking
– Groups above 15 persons will be requested to have a set menu for a smooth flow of service and an advance payment of 100% to assure the reservation

In the event of booking the venue exclusive, a venue hire charge will be applicable together with a set menu. To confirm the reservation a 100% payment have to be made prior.

For special occasions as New Year Eve, Christmas , Easter or when entertainment event is applicable 100% payment has to be made to confirm the reservation at least 4 days before the reservation date.

Cancellation Policy

The cancellation policy of any reservation may vary depending on the event rates, occupancy levels, availability or other requirements. The cancellation policy will normally be provided to you along with the confirmation of your reservation. Any cancellation of your reservation through this Website must comply with the cancellation policy applicable to the reservation.

The Restaurant reserves the right to cancel the reservation in case of maintenance issue, payment non-confirmation or other emergency situations.

For bookings below eight (8) persons when the reservation is made for one of our Live Entertainment Theme Nights the below cancellation procedures are applicable:
– Seventy two (72) hours prior the event no cancellation fee is applicable
– Forty eight (48) hours prior the event 50% from the total charge will be applicable
– Twenty four (24) hours prior the event no refund will be applicable and 100% of the payment will be deducted.

For groups above 8 persons when the reservation is cancelled by the guest charges are applicable as mentioned below:
– Group bookings cancelled four (4) days in advance no charges are applicable
– Group bookings with pre-payment cancelled seventy two (72) hours in advance a charge of 25% from the payment will be applicable.
– Group bookings with pre-payment cancelled forty eight (48) hours in advance a charge of 50% from the payment will be applicable.
– Group bookings with pre-payment cancelled twenty four (24) hours in advance a charge of 100% from the payment will be applicable.

Large group reservations that require exclusive hire of the venue the cancellations fees are as listed below:
-Cancellation prior two (2) weeks no charges will be applicable
-Cancellation prior one(1) week 50% of the payment charges will be applicable
-Cancellation prior three(3) days or less 100% of the payment charges will be applicable.

Food items cancellation will be accepted only in the event of quality issues and the dish in original must be send back to the restaurant for investigation.


Where applicable, you may charge the purchase of goods and services including food and beverage.You are personally liable for the full payment of all such charges which may include any applicable service charges, duties, taxes, or tariffs. You are required to pay and settle all such charges fully upon receiving the Restaurant invoice.

The restaurant is accepting the below payment types:
– Cash in local currency and following foreign currency at the Company rate ( USD, EURO,SAR, GBP)
– Credit card or debit card
– EPG online payment
– Bank transfer
– Cheque only in exceptional situation and subject to Management approval.

All payments made by you are subject to your respective bank’s charges for foreign transaction fees, where applicable. Additional foreign exchange fees may also apply if any other currency, which is not from your originating issued card’s country, is selected to be charged.

Accuracy, completeness and timeliness of information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Modifications to the service and prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Errors, inaccuracies and omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Products or services (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Refund Policy

Food Order Incomplete Dine in
In the rare occasion that you do not receive the food that is on your receipt we will remove the charges. Cancellation of food after order has been placed will be accepted only if the food haven’t been prepare. If the food had been prepared we will apply the usual charges.

Food Dissatisfaction Dine In
We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Please contact the manager on duty for any quality issues and will proceed with and investigation and replacement of the dish. If you do not wish to have a replacement the charges of the dish will not be applicable if after investigation, we will advise it was a kitchen error. For food order that doesn’t match with the guest taste but had been chosen by the guest when placing the order, we will not be liable of any refund or exchange.

Food Order Incomplete Delivery
In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us as soon as you notice that any food items were not received in your order. You may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit card, cash refund or we will refund you with a store credit.

Food Dissatisfaction Delivery
We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Please call us immediately if you receive unsatisfactory food caused by a dislike or objects in the food. We will need the food returned in the original container(s) so we may investigate and deal with the issue. We will prepare you a new food order. If you do not wish to receive a new dish, we may refund the amount to a credit card, cash refund or we will refund you with a store credit only after we receive the food in the original container(s) and have confirmed the error to the discretion of the manager on duty

Take away
In the occasion that you take away food from our restaurant the disclaimer form has to be signed and we will not be liable of any issues occurred.

The refund of any booking deposit will be done in accordance with the cancellation policy. If the booking is cancelled as per the cancellation policy, we will be able to refund the remaining about after charges within 14 days or we can hold and transfer to another date when you would like to reschedule the booking.

Delivery Policy

The Restaurant retains the right to provide delivery service only through delivery partners approved: Deliveroo. No other delivery services are applicable.

Take Away Policy

The Restaurant provides Take Away options for the Food and Non-alcoholic beverages.

When using the Takeaway procedure, the guest must sign a disclaimer form that will exempt the restaurant from being liable for any mishandling of the food or beverage that was purchased.

Privacy Policy

We respect your privacy and are committed to protecting the privacy, confidentiality, and security of the personal data you provide to us or that we otherwise collect about you when you use this Website. How we collect, use and disclose your personal data (including sensitive personal data (where applicable) and overseas transfers of your personal data) is set out in our Privacy Policy. Your continued use of and access to this Website constitutes your acceptance of our Privacy Policy.

By using this Website, you consent to receiving direct marketing and promotional communications from us. Accordingly, we will send you either via emails, SMS messages, push notifications, telephone calls, post, or social media (e.g .Email and Facebook) marketing and promotional information that we think may be of interest to you.


All reasonable efforts have been made to ensure the accuracy of the content and materials displayed on the Website. We regularly review the Website and, where appropriate, will update pages to reflect any changes to the features, functionality and available services of this Website.

The Website, the content and materials, and goods and services on the Website are provided “as is” and on an “as available” basis without warranties of any kind, and we disclaim all warranties, whether express or implied, to the maximum extent permitted by law, including but not limited to warranties of title, merchantability, fitness for purpose, non-infringement of intellectual property or proprietary rights, confidentiality or privacy of any communication or information transmitted on the Website or any sites linked to the Website, compatibility between the Website and any software or hardware, accuracy, reliability or availability of the goods and services on offer, or arising from course of dealing or usage of trade. You accept all risk and responsibility for your use of the Website, including the submission of any personal information and credit/ debit card information.

The materials on the Website are for general information only and nothing in the Website contains professional advice or any binding commitment upon us in relation to the accuracy, reliability or availability of the products and services on offer or provided by us.

All images on this Website were correct at the time they were produced and are intended only to give a general impression of the Restaurant, their features, facilities and services. The climatic or environmental conditions depicted in the images are those prevailing at the time these images were created. Individual features of the Restaurant depicted here may also be subject to change without notice. These images should not be construed as representations of any kind and are not intended to form part of any contract or warranty and no person may rely on them for any such purpose.

Your use of the Website is at your own risk. We do not warrant or represent that your access to the Website will be uninterrupted or without any error or that any information, data, content or other material accessible in connection with the Website will not have viruses, bugs, malwares or other harmful components that may interfere with or damage the operation, security or functionality of your device(s).

You acknowledge that your access to the Website on your device(s) depends on the mobile network carrier or Internet. You agree that we are not responsible for any delays, interruptions or suspension of the services available through the Website which are caused by the failure of network connectivity. You also agree that we are not responsible for any malfunctions, failures, difficulties, or lost, stolen or misdirected messages, transmissions or entries, or the security of any communications entered by you. To the full extent permitted by law, we shall not be responsible for injury, loss or damage to your device(s), or interception, use or disclosure of confidential information (such as credit/ debit card information or other personally identifiable information), arising out of your use of the Website or any sites linked or associated with the Website.

Limitation of Liability

Notwithstanding all efforts made by us to ensure the security, functionality and accuracy of the Website, and to the full extent permitted by law, we shall not be liable to you or to anyone (whether in tort, contract, equity, or otherwise) for any loss or damage of whatsoever amount (including but not limited to direct or indirect loss, loss of profits or data, or special, incidental, exemplary, punitive or consequential loss) arising out of or in connection with (i) any use, reference to or reliance on any content or materials in the Website; (ii) any inaccuracies, omissions, mis-statements or errors in any content or materials in the Website; (iii) the access to or use of the Website; (iv) the access to or use of any information held on or through the Website by unauthorized third parties; (v) any delays, disruptions, defects, failures, or technical errors caused by the Website; (vi) any acts, omissions, errors, warranties, representations, breaches, or negligence of third parties or any injury, illness, death, loss, or damage arising from your use of any third party websites, applications, products or services available in the Website; or (vii) the performance or non-performance by us with respect to products or services available in the Website; even if you have been advised of the possibility of any or all of the foregoing.

Notwithstanding the above, and to the full extent permitted by law, you agree that in the event we are held liable for any damages related to this Website, your sole and exclusive remedy will be limited to the amount you paid for services or products. With respect to services or products provided by third parties, we disclaim any and all liability relating to them. To the full extent permitted by law, you hereby waive any and all rights to bring any claim or action related to this Website in any forum beyond one year after the first occurrence of the kind of act, event, condition or omission upon which such claim or action is based.


You agree to indemnify and keep us, our parent company, subsidiaries, affiliates, officers, directors, representatives, employees and agents indemnified from and against any liability, loss, claim, dispute, demand, damage or cost (including without limitation legal fees) which arises out of or is caused by your breach of the Terms and Conditions, your use of the Website or your violation of any laws or third party rights.

Consequences of Non-Compliance

If you fail to comply with the Terms and Conditions, without prior notice and without any liability to you or any other person, we reserve the right to take all or any of the following actions:

  • cancellation or modification of your reservation(s) or transaction(s);
  • issuance of a warning to you;
  • termination, restriction or suspension of your use of or access to any or all part of the Website;
  • commencement of legal action against you; or
  • disclosure of information about you to law enforcement authorities as we may determine in our sole discretion.

The above is not exhaustive. We may take any other action in our absolute discretion.

Third Party Websites

The Website may contain information on or links to third party websites (whether through hyperlinks to third party websites or otherwise) that are subject to the relevant terms and conditions of the third party owners. These links are provided solely for your convenience and do not indicate, expressly or impliedly, any endorsement by us for the linked websites or the products or services provided at those websites. Please note that we are not responsible for the content of such websites or for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties. You link to any such websites is at your own risk and we advise you to check the terms and conditions and privacy policies of those other websites before using them and disclosing your personal data.

Occasionally when linking to another website, you may still see the Website’s logo or frame. This is to provide you with a seamless experience when visiting the Website. In these cases you are no longer on the Website and you should only link to a third party website if you are willing to accept responsibility for and the risks associated with, use of that website. You will always know what website you are on by checking the location bar within your browser.

Governing Law

Except to the extent that another laws are applicable to you during your stay and that such application cannot be waived or altered by contract, the Term and Conditions shall be governed by and construed in accordance with the laws of Dubai, without giving effect to conflicts of laws, rules or principles.

Amendment of the Terms and Conditions

Distillery Restaurant amend the Terms and Conditions at any time without prior notice. Your continued use of the Website after any such amendment constitutes your acceptance of the amended Terms and Conditions. If you do not agree to the Terms and Conditions or any revised version of the Terms and Conditions, please do not use the Website.


We retain our right to exercise or enforce any right contained in the Terms and Conditions. In the event that we fail to take action, it shall not be deemed as a waiver of our right or prevent us from taking subsequent action in respect of that right or of any other right.

In the event of any provision of the Terms and Conditions being found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, the invalidity or unenforceability of such provision shall not affect the other provisions of the Terms and Conditions. All provisions not affected by such invalidity or unenforceability shall remain in full force and effect.

The Terms and Conditions are written in the English language and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of the Terms and Conditions, the English version shall prevail.

If you have any queries or concerns about the Website, please contact us.

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